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Dear DogCow7: Thanks for your message. 'especially (but definitely not only) for large MP4 video files' Do you mean 'the larger file size the worse situation'? MP4 files over 4GB, 8GB, or even 16GB? Please feel free to send us your further advice and suggestion. Thank you very much. Best Regards, Fa...

Dear mikey: Thanks for your message. 'After i cut the ts file by using smartcutter 1.9.4 or 1.9.3 in win10, potplayer can also play the new ts file nicely, but eac3to can't parse the 1st audio track' Do you mean after cut potplayer can also play the '1st audio track' while eac3to can't parse the 1st...

Dear Roland: Thanks for your message. ‘try to convert my VOB files from DVD (video_ts) to an .mp4 file on my hard drive MovieShop crashes without allow to designate the destination file’ Will this happen on other formats? Such as conversion from VOB to .mpg or to .ts? Please feel free to send us you...

Dear handyd: Thanks for your message. 'the Audio is the biggest problem' Could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the sample file size is less than 50 MB. ------------------------------------- before uploading sample, ple...

Dear handyd: Thanks for your message. 'Here's an example, the --- is the video and the xxx is the section I want to keep, labeled 1-5. If I decided I wanted to make a change to 2, I have to delete sections 5, 4, 3, and 2, then redo all of them. I would like the ability to just delete the section 2 b...

Dear handyd: Thanks for your message. 'I use Handbreak to convert it to MP4 with AC3 6-channel Audio pass-though.' What's the original format before you feed it into Handbrake? How about just cut the very original files in Smart Cutter before you feed them into Handbrake? 'I would like the ability t...

Dear wallegg: Thanks for your message. 'it comes to irregular intervals every time a Error and the SmartCutter crash' Please help us to show and identify the problem. Could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the sample fi...

Still working.......

Dear urmel: Thanks for your message. 'just crashes at UHD / 4K videos.' If you could provide us UHd / 4K samples that will help a lot on our UHd / 4K development. Could you please upload original UHd / 4K samples to our ftp server for a test? Looking forward to your further message. Thank you very m...

Dear urmel: Thanks for your message. 'UHd / 4K support is a must have today for a cutting-tool!' If you could provide us UHd / 4K samples that will help a lot on our UHd / 4K development. Could you please upload original UHd / 4K samples to our ftp server for a test? It would be better if the sample...