Some Output files showing as 704x480

[heartog]

Some of the output files would show a wrong resolution (704x480 instead of 1920x1080) in the windows detail pane, why would that happen?

[admin]

Dear heartog:
Thanks for your message.

'show a wrong resolution (704x480 instead of 1920x1080) in the windows detail pane'
Please help us to show and identify the problem.

Could you please upload a original video sample showing the problem to our ftp server for a test?

It would be better if the sample file size is less than 50 MB.

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before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.

FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 50MB.
Thank you.

FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
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Here is also a step by step tutorial for uploading sample(s):
http://www.fame-ring.com/uphelp.html

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team