World's first frame accurate H.264 AVCHD cutter without re-encoding!

Cutter crashes a lot while scanning. I have to be very careful or I lose everything I have done and have to start over. Is there a remedy for this? I notice it most while trying to position to the frame using the short range fine slider.
Does anyone have a workaround?

Dear danmills:
Thanks for your message.

'crashes a lot while scanning.'
Does this happen on one specific file or on most of your video files? Do you know your video format(H.264 or MPEG2) and video source(HD PVR or Satellite)?

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

Thanks for getting back to me.

"Does this happen on one specific file or on most of your video files? Do you know your video format(H.264 or MPEG2) and video source(HD PVR or Satellite)?"

So far all my files are mp4 (h.264) and come from my Cloner-Evolve box. The source is from satellite broadcasts.
Full video info follows:
General
Complete name : \\NAS3\Movies\Valdez is Coming.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (qt )
File size : 6.43 GiB
Duration : 1 h 30 min
Overall bit rate mode : Variable
Overall bit rate : 10.2 Mb/s

Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Baseline@L4
Format settings, CABAC : No
Format settings, ReFrames : 1 frame
Format settings, GOP : M=1, N=60
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 h 30 min
Bit rate : 9 966 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 30.000 FPS
Minimum frame rate : 15.000 FPS
Maximum frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.160
Stream size : 6.31 GiB (98%)
Language : English

Audio
ID : 1
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 1 h 30 min
Bit rate mode : Variable
Bit rate : 192 kb/s
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 spf)
Compression mode : Lossy
Stream size : 123 MiB (2%)
Language : English
Default : Yes
Alternate group : 1