No sound in export

[altern8]

Hi, trying out the smart cutter which is wonderful and so fast and easy to use. While in the program sound is there but every saved file is silent in any program other than VLC. Why is this? don't want to commit to buying it if it's some problem with my initial recording that smart cutter can't handle. Recording is from Dreambox by the way.

Thanks

[admin]

Dear altern8:

While in the program sound is there but every saved file is silent in any program other than VLC.

Could you please send us video samples (upto 20MB each) via email? Our email address
famering@gmail.com or support@fame-ring.com

Looking forward to your further message.
Thank you.

Best Regards,
FameRing Support Team