Version 140 crash

[mrth]

After installing the new version 1.4.0 it crashes at loading of every video.

Message from Windows 7 SP1,32 Bit:
Problemsignatur:
Problemereignisname: BEX
Anwendungsname: smart.exe
Anwendungsversion: 0.0.0.0
Anwendungszeitstempel: 4e786971
Fehlermodulname: StackHash_0a9e
Fehlermodulversion: 0.0.0.0
Fehlermodulzeitstempel: 00000000
Ausnahmeoffset: 0983b8a8
Ausnahmecode: c0000005
Ausnahmedaten: 00000008
Betriebsystemversion: 6.1.7601.2.1.0.256.1
Gebietsschema-ID: 1031
Zusatzinformation 1: 0a9e
Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3: 0a9e
Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

Installing 1.3.9.f works (with the errors from my other post).

[admin]

Dear Mrth:
Thanks for your message.

Please help us to show and identify the problem.
Could you please send us a video sample for a test?

It would be better if the sample file size is less than 100 MB.

If you can not find small sample, use this simple tool to split your movie file into small pieces, and upload any one of them.
http://www.softpedia.com/get/PORTABLE-S ... rger.shtml
-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.

FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 100MB.
Thank you.

FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-------------------------------------

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team

[mrth]

I will upload a sample which produces with 1.3.9f many errors. If i try to open this sample with 140 the program crashes. But 140 crashes with every video on my two computers (one with 64bit windows 7, one with 32 bit windows 7).

25.09.2011 21:11 1.907 139f.12.ts.log tspe log of cutted file
25.09.2011 21:11 22.868 139f.12_check.log tsdoctor log of cutted file
25.09.2011 21:10 5.440 139f.prj Project file for cutting
25.09.2011 21:33 578 140_crash.txt crash from portable 140, same with installed version
25.09.2011 21:29 16.954 Report.wer.txt windows error reporting file
25.09.2011 21:05 33.213.772 test1.ts original file
25.09.2011 21:08 1.284 test1.ts.log output from tspe of original file
25.09.2011 21:07 18.004 test1_check.log output from tsdoctor of original file

[mrth]

Hello,

could you reproduce the errors with 1.39 ?
What is about the crashes with 1.40 ? This version is totally useless for me. Every file crashes the program at file open.

[admin]

Dear Mrth:
Thanks for your message.

What is about the crashes with 1.40 ?

It is strange. We tried it many times on different systems, but it never crash on 1.4.0, nor 1.3.9. We may have several more tests, if we still can not re-produce the problem, we may send you a debug version, which will print out each step of the program running, so as to identify the problem.
Thanks for your help.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

[mrth]

I have now tried 1.40 in a virtual xp sp3 machine. It crashes with every ts file. I have uploaded drwatson.7z, may be this will help.
1.3.9 does not crash. It just produces ts errors like in my logfiles and in "smartcutter produces defective streams" from marauder.

if you send me a debug version, i can try it on my real machine.

[mrth]

The crash problem is solved: i have on all systems the "data execution protection" active for all programs. With 1.40 it is necessary to define smartcutter as an exception. With 1.3.9 it is not necessary.
Why did'nt you test your programs with this basic windows option ?

But with 1.40 i get the same defective streams as with 1.3.9. Any estimates about a fix for this ?

[admin]

Dear Mrth:
Thanks for your message.

"data execution protection" ...
... defective streams as with 1.3.9. Any estimates about a fix for this ?

Actually we never set up this 'data execution protection' option.
About the TSDoctor error, we've gotten some clues and we may release a fix version this month.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team

[Cutter Crash]

I purchased Vers 140 last week. It crashes at least 50% of the time before I finish editing my video files. It is getting really frustrating I spend 30 to 60 minutes removing comercials from a football game I recorded and 140 crashes. If I am editing a short video with just a few comericals it is usually doesnt crash. 140 seems to get more unstable the longer I am using it, such as the 3.5 hour football game when I am add listing segmants of the video to to the result point. I am using windows 7, Dell Laptop with 6 GB of Ram, an AMD triple core processor 2.3 GHz

[admin]

Dear Cutter:
Thanks for your message.

'crashes at least 50% of the time'
Could you please run our previous version on your side and tell us the result?
http://www.fame-ring.com/smart.cutter.139f.rar

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team