SmartCutter 1.9.4 crash with GoPro video

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SmartCutter 1.9.4 crash with GoPro video

Postby alex867 » Sat Feb 11, 2017 3:58 pm

smart cutter 1.9.4
camera: gopro

crash video: https://www.youtube.com/watch?v=NFo3spvXuD8

source video: uploaded ftp subdir name alex867 GOPR2902.zip.001 GOPR2902.zip.002 (use 7zip to split 66M video in zip file)
alex867
 
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Re: SmartCutter 1.9.4 crash with GoPro video

Postby admin » Sun Feb 12, 2017 3:07 am

Dear alex867:
Thanks for your message and the sample file.

We'll let our developers check the video sample to see what we can do about the issue.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team
World's first H.264 AVCHD frame accurate cutter without re-encoding!
Presented by FameRing!
http://www.fame-ring.com/smart_cutter.html
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Re: SmartCutter 1.9.4 crash with GoPro video

Postby alex867 » Fri Feb 24, 2017 4:14 pm

How is it going?
alex867
 
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Re: SmartCutter 1.9.4 crash with GoPro video

Postby admin » Sun Feb 26, 2017 12:57 am

Dear alex867:
Thanks for your message.

We tried several times as the youtube video showed, but did not re-produce the problem.
Could you please tell us the system info about your computer? Is it WinXP, Win7 or Win10? We can not tell from the youtube video.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team
World's first H.264 AVCHD frame accurate cutter without re-encoding!
Presented by FameRing!
http://www.fame-ring.com/smart_cutter.html
admin
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Re: SmartCutter 1.9.4 crash with GoPro video

Postby alex867 » Sun Feb 26, 2017 1:39 am

Win 10
Cpu Intel i7 3770
Gpu Nvudia 1070
alex867
 
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Re: SmartCutter 1.9.4 crash with GoPro video

Postby alex867 » Wed Mar 08, 2017 3:45 am

I change to another clean pc, the same issue

Log Name: Application
Source: Application Error
Date: 3/8/2017 11:38:47 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-EL0UPK7
Description:
Faulting application name: smart.exe, version: 0.0.0.0, time stamp: 0x57733602
Faulting module name: smart.exe, version: 0.0.0.0, time stamp: 0x57733602
Exception code: 0xc0000005
Fault offset: 0x00024d45
Faulting process id: 0x1898
Faulting application start time: 0x01d297bd63fc83f7
Faulting application path: C:\Users\user\Desktop\smart_cutter\smart.cutter\smart.exe
Faulting module path: C:\Users\user\Desktop\smart_cutter\smart.cutter\smart.exe
Report Id: 7cecb755-e20a-4a8f-a117-8fcc170b5a70
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-03-08T03:38:47.951177800Z" />
<EventRecordID>3346</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-EL0UPK7</Computer>
<Security />
</System>
<EventData>
<Data>smart.exe</Data>
<Data>0.0.0.0</Data>
<Data>57733602</Data>
<Data>smart.exe</Data>
<Data>0.0.0.0</Data>
<Data>57733602</Data>
<Data>c0000005</Data>
<Data>00024d45</Data>
<Data>1898</Data>
<Data>01d297bd63fc83f7</Data>
<Data>C:\Users\user\Desktop\smart_cutter\smart.cutter\smart.exe</Data>
<Data>C:\Users\user\Desktop\smart_cutter\smart.cutter\smart.exe</Data>
<Data>7cecb755-e20a-4a8f-a117-8fcc170b5a70</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
alex867
 
Posts: 11
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Re: SmartCutter 1.9.4 crash with GoPro video

Postby alex867 » Mon Mar 13, 2017 6:51 am

win7 same issue
Image
alex867
 
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Re: SmartCutter 1.9.4 crash with GoPro video

Postby admin » Tue Mar 14, 2017 6:39 am

Dear alex867:
Thanks for your message.

Still can not re-produce it.
We suspect that it is related to the memory management, 'cause we found huge memory usage while testing your sample.
So could you please tell us the size and usage of your computer memory?

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team
World's first H.264 AVCHD frame accurate cutter without re-encoding!
Presented by FameRing!
http://www.fame-ring.com/smart_cutter.html
admin
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Re: SmartCutter 1.9.4 crash with GoPro video

Postby alex867 » Tue Mar 14, 2017 7:29 am

re-produce the issue :
slide the scroll bar and wait the preview ready, when preview shown, quick slide to another time
repeat few times it will crash
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Re: SmartCutter 1.9.4 crash with GoPro video

Postby alex867 » Tue Mar 14, 2017 8:08 am

Image

I have 16GB ram
it always crash when memory usage over 4.39GB
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