Fresh Windows install, smart cutter keeps crashing

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Fresh Windows install, smart cutter keeps crashing

Postby highc » Mon Sep 11, 2017 5:22 am

Hi,

I just recently built a new machine with a clean Windows 10 install and reinstalled Smart Cutter on it. My registration is not accepted, but I mailed the support about that separately. The other issue I'm having is that smart cutter now crashes for every HD (1080i) file I am trying to cut, including those files that I have cut previously on the old machine, and that I'm still able to cut on the old machine.

So I guess there is some prerequisite / software piece / codec missing on the new machine...? Any hint on what that may be would be highly appreciated.

Thanks!
highc
 
Posts: 31
Joined: Sat Sep 04, 2010 6:29 am

Re: Fresh Windows install, smart cutter keeps crashing

Postby admin » Wed Sep 20, 2017 3:44 am

Dear highc:
Thanks for your message.

After many tests on our end on Win 10, we still can not re-produce the problem.

So could you please upload a original video sample showing the problem to our ftp server for a test?

It would be better if the sample file size is less than 50 MB.

-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.

FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 50MB.
Thank you.

FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-------------------------------------
Here is also a step by step tutorial for uploading sample(s):
http://www.fame-ring.com/uphelp.html

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team
World's first H.264 AVCHD frame accurate cutter without re-encoding!
Presented by FameRing!
http://www.fame-ring.com/smart_cutter.html
admin
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