trouble Joining MP4 files

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Rockhuntor
Posts: 1
Joined: Fri Sep 18, 2015 12:23 pm

trouble Joining MP4 files

Post by Rockhuntor »

The Smart cutter works great joining MTS files but will not work on MP4 files which have been joined in Smart Cutter. They usually crash the Media player but will not show in the smart cutter viewer past the point of joining. What am I doing wrong?
admin
Site Admin
Posts: 737
Joined: Mon Jun 01, 2009 12:54 pm

Re: trouble Joining MP4 files

Post by admin »

Dear Rockhuntor:
Thanks for your message.

'They usually crash the Media player'
Please help us to show and identify the problem.
Do you mean Windows Media Player?

Could you please upload a original video sample showing the problem to our ftp server for a test?

It would be better if the sample file size is less than 50 MB.

-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.

FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 50MB.
Thank you.

FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
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Here is also a step by step tutorial for uploading sample(s):
http://www.fame-ring.com/uphelp.html

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team
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