problems to edit the file generated

General information about FameRing products, including installation, requirements, license, etc.
Post Reply
brunovtv
Posts: 1
Joined: Fri Jan 09, 2015 11:48 am

problems to edit the file generated

Post by brunovtv »

Hello, I have gotten problems to edit the file generated by the program.

they crash in the editing program
but the original file does not
is there anything I can do?

sds
admin
Site Admin
Posts: 737
Joined: Mon Jun 01, 2009 12:54 pm

Re: problems to edit the file generated

Post by admin »

Dear brunovtv:
Thanks for your message.

'file generated ... they crash in the editing program'
Please help us to show and identify the problem.
What is the editing program you are using? And its version number?

Could you please upload a original video sample showing the problem to our ftp server for a test?

It would be better if the sample file size is less than 50 MB.

-------------------------------------
before uploading sample, please create sub-directory with your name under the root, then upload sample to this sub-directory.

FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the sample file size under 50MB.
Thank you.

FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-------------------------------------
Here is also a step by step tutorial for uploading sample(s):
http://www.fame-ring.com/uphelp.html

Looking forward to your further message.
Thank you very much.

Best Regards,
FameRing Support Team
Post Reply