Operating Systems tested okay with FameRing products

[admin]

Windows:

XP PRO SP1 ENGLISH
XP PRO SP2 ENGLISH
XP PRO SP2 ITALY
XP PRO SP3 ENGLISH

VISTA HOME SP1 ENGLISH
VISTA HOME SP2 ENGLISH

[kaydude]

Does the AVCHD editor work with Windows 7 ?

[admin]

Dear kaydude:
Thanks for your concern.
The Smart Cutter for AVCHD does support Windows 7.
Please feel free to send us your further question and advice.
Thank you.
Best Regards,
FameRing Support Team

[PeterDuke]

I am using Smart Mate with Windows 7 64 bit. It has crashed quite often while playing with it (only started using it today). Have you tested with Win 7 64 bit?

[admin]

Dear PeterDuke:
Thanks for your posting.

I am using Smart Mate with Windows 7 64 bit. It has crashed quite often while playing with it (only started using it today). Have you tested with Win 7 64 bit?

We tested the Mate under Win 7 32 bit and it was working corretly.

Could you please describe the problem in a bit more detail?
Does it crash on a special movie file?
If you find a movie file or a directory which will always crashes the Mate, please use the Smart Cutter to open the movie file, see whether it also crashes.

Looking forward to your further message.
Thank you.

Best Regards,
FameRing Support Team

[PeterDuke]

I opened a .m2ts file (1920x1080/50i 18kbps video; AC3 5.1 surround 448 kbps 16bit sample 48kHz sample rate audio) from my Sony HDR-XR520 camera in Smart cutter. After dragging the main scroll tab back and forth a few times (after 16, 6 & 12 times in three attempts) the program crashed. (The third time was with a different file clip, but same details.)

I have a i7-920 CPU @ 2.67GHz with 12 GB RAM

The Windows crash report from one incident is as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: smart.exe
Application Version: 0.0.0.0
Application Timestamp: 4b8543e3
Fault Module Name: smart.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4b8543e3
Exception Code: c0000005
Exception Offset: 005444a8
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

[admin]

Dear PeterDuke:
Thanks for your prompt reply and the detailed information.

Please help us to take a small test:
We now have the Smart Cutter version 1.2.8f
http://www.fame-ring.com/smart.cutter.rar
Could you please have this new version a try with the file that is causing the crash? Just decompress and run.
Thank you.

If the problem still exists with the 1.2.8f, could you please send us a small sample(upto 20MB each) that is causing the problem? Our email
famering@gmail.com or support@fame-ring.com

If you can not find a sample that is small enough, then you could upload a bigger sample to our FTP server
-----------------------------------------------
FTP server for uploading samples

FTP server for samples
before uploading samples, please create your own directory under the root, then upload samples to this sub-directory.

FULL priviliged --- mkdir, read, write, remove
Will be helpful to limit the size of each sample under 50MB! Thank you.

FTP Username: samples@fame-ring.com
Password: samples
FTP Server: ftp.fame-ring.com
FTP Server Port: 21
-----------------------------------------------

Thank you so much for your help!

Best Regards,
FameRing Support Team

[PeterDuke]

Yes, thank you. That seems to have done the trick. I'll do some more extensive testing when time permits. Good work.

Peter