Search found 739 matches
- Wed Aug 29, 2018 1:00 am
- Forum: Smart products - support
- Topic: Does Smart Cutter Support video editing dials?
- Replies: 1
- Views: 5767
Re: Does Smart Cutter Support video editing dials?
Dear heartog: Thanks for your message. 'video editing dials ... with Smart Cutter ... if it would support a physical one.' Sorry we do not support that yet. Because there are so few customers who will want this, actually you are the first. Please feel free to send us your further advice and suggesti...
- Sun Jul 29, 2018 1:15 am
- Forum: Smart products - support
- Topic: Drag and Drop for Batch Processing
- Replies: 2
- Views: 6379
Re: Drag and Drop for Batch Processing
Dear dellsam34: Thanks for your message. 'Can you allow drag and drop of a group of files for batch processing, It's a pain in the arse to load files individually if you have dozens of them to be joined together.' Sure we can improve this. Do you want to join these files without cut? Simply merge th...
- Wed Jun 20, 2018 5:33 am
- Forum: Other Discussions
- Topic: General question about .ts cutting errors
- Replies: 2
- Views: 10007
Re: General question about .ts cutting errors
Dear JeanPaulo: Thanks for your message. 'What changes are made that corrupt the stream, get stream loss or time errors?' Looks like related to the time code error in .ts files. Does this only happen on this specific file or on many files? Please feel free to send us your further advice and suggesti...
- Mon Feb 26, 2018 2:24 am
- Forum: Features and Requests
- Topic: Smart Cutter and HEVC / H.265
- Replies: 1
- Views: 6050
Re: Smart Cutter and HEVC / H.265
Dear creibens: Thanks for your message. 'Smart Cutter does not support HEVC / H.265 (yet). Will this change in the (near) future?' HEVC / H.264 surely is important. We will support this in the future, but not so soon, we do not expect we can complete the first version of HEVC / H.264 in the next 6 m...
- Mon Feb 26, 2018 2:18 am
- Forum: General support issues
- Topic: Crashing when cutting .TS Stream in HD
- Replies: 14
- Views: 16494
Re: Crashing when cutting .TS Stream in HD
Dear albert: Thanks for your message. Sorry for the inconvenience. The developers did not confirm the reason yet. We are still struggling among several possible approaches. Never thought this could take so long, any way, we will keep on trying to find the real reason. Please feel free to send us you...
- Fri Dec 22, 2017 2:01 pm
- Forum: Smart products - support
- Topic: Endpoints can't be changed without starting all over
- Replies: 4
- Views: 7410
Re: Endpoints can't be changed without starting all over
Dear thefireman: Thanks for your message. 'If one selects an end point and then decides to define it an bit earlier or a bit later, this is just ignored.' It should not be. You sure can adjust the end point if you seek to a position a bit earlier or a bit later (2 seconds around the old end point) t...
- Fri Dec 22, 2017 1:52 pm
- Forum: Smart products - support
- Topic: Partial output file saved if PC is locked while transcoding
- Replies: 1
- Views: 6078
Re: Partial output file saved if PC is locked while transcod
Dear thefireman: Thanks for your message. 'If one locks the PC with Alt+Control+Delete while a trans-coding is in process, the trans-coding will be interrupted and a partial / incomplete output file will be saved. ... The idea is that one does not want to wait for the file to finish, before leaving ...
- Fri Dec 22, 2017 1:48 pm
- Forum: Smart products - support
- Topic: Output Filename partialy saved if it contains dot(s)
- Replies: 2
- Views: 6499
Re: Output Filename partialy saved if it contains dot(s)
Dear thefireman: Thanks for your message. 'Instead of taking the first dot in the filename to determine where the extension begins, it would be better to take the last dot.' Will let our developers implement this. Please feel free to send us your further advice and suggestion. Thank you very much. B...
- Fri Dec 22, 2017 1:46 pm
- Forum: Smart products - support
- Topic: Smart Cutter crashing consistently.
- Replies: 5
- Views: 8490
Re: Smart Cutter crashing consistently.
Dear Volofrog: Thanks for your message. 'Tried to run the program to run a .pri file. Crashed immediately.' How about try it on a whole new video file instead of a .prj file? 'Is there a file size limit for smart cutter? Asked another way, how large of a video file can I edit?' No file size limit. S...
- Fri Dec 22, 2017 1:41 pm
- Forum: Smart products - support
- Topic: .[0] at the end of every file name
- Replies: 1
- Views: 6146
Re: .[0] at the end of every file name
Dear demsd: Thanks for your message. 'Why does Smart Cutter add .[0] to every file name, and how do I stop it?' This will avoid overwriting original source file. We'd try to improve this if it bothers you so much. Please feel free to send us your further advice and suggestion. Thank you very much. B...