Search found 739 matches
- Fri Dec 01, 2017 6:14 am
- Forum: Smart products - support
- Topic: Smart Cutter crashing consistently.
- Replies: 5
- Views: 8441
Re: Smart Cutter crashing consistently.
Dear Volofrog: Thanks for your message. Please follow below steps, see whether this helps. 1.download the most updated portable version of Smart Cutter. http://www.fame-ring.com/smart.cutter.rar 2.decompress it to a directory, say C:\FameRing, but not C:\Program Files this time. in the directory, ru...
- Wed Sep 20, 2017 3:44 am
- Forum: Smart products - support
- Topic: Fresh Windows install, smart cutter keeps crashing
- Replies: 3
- Views: 7033
Re: Fresh Windows install, smart cutter keeps crashing
Dear highc: Thanks for your message. After many tests on our end on Win 10, we still can not re-produce the problem. So could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the sample file size is less than 50 MB. -------------------...
- Sun Aug 13, 2017 11:13 pm
- Forum: General support issues
- Topic: Crashing when cutting .TS Stream in HD
- Replies: 14
- Views: 16391
Re: Crashing when cutting .TS Stream in HD
Dear albert: Thanks for your message. 'Any advances in correcting the bug? Using a virtual machine Windows is not really that comfortable ...' Still in progress. It is quite strange that, Smart Cutter only works on the OSX version on which it was built. For example, if we build it on OSX 10.9, it on...
- Wed Jun 14, 2017 1:14 am
- Forum: General support issues
- Topic: File rename on save
- Replies: 5
- Views: 8407
Re: File rename on save
Dear 747skipper: Thanks for your message and your nice idea. 'Can I suggest this as a future upgrade? In the same way that Word can save an amended version of the document it has open.' Will let our developers try this. Please feel free to send us your further advice and suggestion. Thank you very m...
- Mon Jun 12, 2017 1:09 am
- Forum: General support issues
- Topic: File rename on save
- Replies: 5
- Views: 8407
Re: File rename on save
Dear 747skipper: Thanks for your message. 'BUT Smart Cutter still saves it as 0002.(0).MTS regardless of what I selected, leaving the original 0002.mts untouched.' When saving the result file, the original file 0002.mts is still opened and in use by Smart Cutter, so you can not use 0002.mts as the o...
- Wed May 31, 2017 11:50 pm
- Forum: General support issues
- Topic: SC crashing on every file of youtv.de
- Replies: 5
- Views: 28695
Re: SC crashing on every file of youtv.de
Dear nichtschwimmer: Thanks for your message. 'unfortunately the crashing problem now occors on every mp4 file I can download form my online recording service youtv.de .' We will look into the youtv.de for some further info. Please feel free to send us your further advice and suggestion. Thank you v...
- Tue May 16, 2017 1:00 am
- Forum: General support issues
- Topic: Crashing when cutting .TS Stream in HD
- Replies: 14
- Views: 16391
Re: Crashing when cutting .TS Stream in HD
Dear albert: Thanks for your message. 'Is the license working for both Mac and Windows version?' Yes. The same license will work for both Mac and Windows version, with full features and life-time free upgrade. Please feel free to send us your further advice and suggestion. Thank you very much. Best ...
- Mon May 08, 2017 2:33 am
- Forum: General support issues
- Topic: Crashing when cutting .TS Stream in HD
- Replies: 14
- Views: 16391
Re: Crashing when cutting .TS Stream in HD
Dear albert: Thanks for your message. 'are there any news?' Still working on this issue. It showed different results under various OSX versions. We knew that it is related to several OSX system libraries, but did not find a solution yet. Will keep you posted about the progress. Please feel free to s...
- Thu May 04, 2017 4:15 am
- Forum: General support issues
- Topic: Cutter 1.9.4 Crashes while scanning
- Replies: 2
- Views: 6408
Re: Cutter 1.9.4 Crashes while scanning
Dear danmills: Thanks for your message. 'crashes a lot while scanning.' Does this happen on one specific file or on most of your video files? Do you know your video format(H.264 or MPEG2) and video source(HD PVR or Satellite)? Please feel free to send us your further advice and suggestion. Thank you...
- Fri Apr 28, 2017 4:26 am
- Forum: Smart products - support
- Topic: Smart cutter cannot open mpg file
- Replies: 2
- Views: 7618
Re: Smart cutter cannot open mpg file
Dear vinsi2: Thanks for your message and the sample file. 'unable to open / edit .mpg files that are recorded with the built in video camera in a Zeiss operating microscope' We did re-produce the problem on our end. It turns out, the sample .mpg file contains H.264/AVCHD video instead of MPEG2 video...