Dear dellsam34:
Thanks for your message.
'the newest post was 4 years old?'
The forum was just recovered a couple weeks ago.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team
Search found 737 matches
- Tue Dec 19, 2023 8:07 am
- Forum: Other Discussions
- Topic: Is The Software Abandoned?
- Replies: 2
- Views: 2502
- Thu Jun 20, 2019 11:18 pm
- Forum: Smart products - support
- Topic: Smart Cutter 1.9.4 - cutting out segments
- Replies: 8
- Views: 10477
Re: Smart Cutter 1.9.4 - cutting out segments
Dear dadoremix: Thanks for your message. Please follow below steps to split the big input video file into two (or multiple) smaller video files: 1.open the input video file 2.define start and end points for the first half, then click 'add batch' on the upper right on the UI 3.click 'delete' on the b...
- Thu May 16, 2019 2:21 am
- Forum: Smart products - support
- Topic: the minimal duration of a cutted video is 3 seconds, right?
- Replies: 5
- Views: 7339
Re: the minimal duration of a cutted video is 3 seconds, rig
Dear rufang: Thanks for your message. 'the original file is 03:42, 274 MB. the cut file is 02:47, but 318 MB.' Could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the sample file size is less than 50 MB. ----------------------------...
- Wed Apr 24, 2019 7:07 am
- Forum: Smart products - support
- Topic: SMARTCUTTER 1.9.4 huge bug
- Replies: 3
- Views: 6380
Re: SMARTCUTTER 1.9.4 huge bug
Dear seed.helper: Thanks for your message. 'after ~ 8h50m lenght' Do you mean the source TS file is longer than '8h50m'? 'i can upload original TS file to you that will give problems i will give you links here after uploading to mega.co.nz' This will be very helpful for us to identify the problem. L...
- Wed Apr 24, 2019 7:01 am
- Forum: Smart products - support
- Topic: the minimal duration of a cutted video is 3 seconds, right?
- Replies: 5
- Views: 7339
Re: the minimal duration of a cutted video is 3 seconds, rig
Dear rufang:
Thanks for your message.
'what is segment?'
A video segment is the video between the start and the end point you defined.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team
Thanks for your message.
'what is segment?'
A video segment is the video between the start and the end point you defined.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team
- Fri Apr 12, 2019 5:22 am
- Forum: Smart products - support
- Topic: the minimal duration of a cutted video is 3 seconds, right?
- Replies: 5
- Views: 7339
Re: the minimal duration of a cutted video is 3 seconds, rig
Dear rufang: Thanks for your message. 'although the button works when it is 2 seconds, the cutted video is 3 seconds.' The cut result duration will be as same as the defined segment duration, frame accurately. If you defined a segment, the cut result will contain as many video frames as you defined....
- Sat Mar 30, 2019 11:29 am
- Forum: Smart products - support
- Topic: Smart Cutter 1.9.4 - cutting out segments
- Replies: 8
- Views: 10477
Re: Smart Cutter 1.9.4 - cutting out segments
Dear larryasilva: Thanks for your detailed advice. 'Time for a major 2.0 upgrade' Recently we paid very much time on H.265 support so we were late on some other issues. And we sure will work on the UI improvement. Please feel free to send us your further advice and suggestion. Thank you very much. B...
- Wed Jan 30, 2019 6:34 am
- Forum: Smart products - support
- Topic: smart cutter crash with recoding
- Replies: 14
- Views: 15531
Re: smart cutter crash with recoding
Dear razzandy: Thanks for your message. 'Would a video of the problem help?' Please help us to show and identify the problem. Could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the sample file size is less than 50 MB. -------------...
- Wed Jan 30, 2019 6:32 am
- Forum: Smart products - support
- Topic: Some Output files showing as 704x480
- Replies: 1
- Views: 5443
Re: Some Output files showing as 704x480
Dear heartog: Thanks for your message. 'show a wrong resolution (704x480 instead of 1920x1080) in the windows detail pane' Please help us to show and identify the problem. Could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the samp...
- Wed Jan 23, 2019 1:07 am
- Forum: Smart products - support
- Topic: It can not output MP4 after windows10 x64 build 17134.
- Replies: 9
- Views: 9699
Re: It can not output MP4 after windows10 x64 build 17134.
Dear razzandy:
Thanks for your message.
'Have you replicated/experienced the issue yet?'
We did not re-produce the problem yet, and are still trying more combinations.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team
Thanks for your message.
'Have you replicated/experienced the issue yet?'
We did not re-produce the problem yet, and are still trying more combinations.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team