Search found 737 matches

by admin
Tue Dec 19, 2023 8:07 am
Forum: Other Discussions
Topic: Is The Software Abandoned?
Replies: 2
Views: 2509

Re: Is The Software Abandoned?

Dear dellsam34:
Thanks for your message.

'the newest post was 4 years old?'
The forum was just recovered a couple weeks ago.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team
by admin
Thu Jun 20, 2019 11:18 pm
Forum: Smart products - support
Topic: Smart Cutter 1.9.4 - cutting out segments
Replies: 8
Views: 10484

Re: Smart Cutter 1.9.4 - cutting out segments

Dear dadoremix: Thanks for your message. Please follow below steps to split the big input video file into two (or multiple) smaller video files: 1.open the input video file 2.define start and end points for the first half, then click 'add batch' on the upper right on the UI 3.click 'delete' on the b...
by admin
Thu May 16, 2019 2:21 am
Forum: Smart products - support
Topic: the minimal duration of a cutted video is 3 seconds, right?
Replies: 5
Views: 7340

Re: the minimal duration of a cutted video is 3 seconds, rig

Dear rufang: Thanks for your message. 'the original file is 03:42, 274 MB. the cut file is 02:47, but 318 MB.' Could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the sample file size is less than 50 MB. ----------------------------...
by admin
Wed Apr 24, 2019 7:07 am
Forum: Smart products - support
Topic: SMARTCUTTER 1.9.4 huge bug
Replies: 3
Views: 6384

Re: SMARTCUTTER 1.9.4 huge bug

Dear seed.helper: Thanks for your message. 'after ~ 8h50m lenght' Do you mean the source TS file is longer than '8h50m'? 'i can upload original TS file to you that will give problems i will give you links here after uploading to mega.co.nz' This will be very helpful for us to identify the problem. L...
by admin
Wed Apr 24, 2019 7:01 am
Forum: Smart products - support
Topic: the minimal duration of a cutted video is 3 seconds, right?
Replies: 5
Views: 7340

Re: the minimal duration of a cutted video is 3 seconds, rig

Dear rufang:
Thanks for your message.

'what is segment?'
A video segment is the video between the start and the end point you defined.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team
by admin
Fri Apr 12, 2019 5:22 am
Forum: Smart products - support
Topic: the minimal duration of a cutted video is 3 seconds, right?
Replies: 5
Views: 7340

Re: the minimal duration of a cutted video is 3 seconds, rig

Dear rufang: Thanks for your message. 'although the button works when it is 2 seconds, the cutted video is 3 seconds.' The cut result duration will be as same as the defined segment duration, frame accurately. If you defined a segment, the cut result will contain as many video frames as you defined....
by admin
Sat Mar 30, 2019 11:29 am
Forum: Smart products - support
Topic: Smart Cutter 1.9.4 - cutting out segments
Replies: 8
Views: 10484

Re: Smart Cutter 1.9.4 - cutting out segments

Dear larryasilva: Thanks for your detailed advice. 'Time for a major 2.0 upgrade' Recently we paid very much time on H.265 support so we were late on some other issues. And we sure will work on the UI improvement. Please feel free to send us your further advice and suggestion. Thank you very much. B...
by admin
Wed Jan 30, 2019 6:34 am
Forum: Smart products - support
Topic: smart cutter crash with recoding
Replies: 14
Views: 15533

Re: smart cutter crash with recoding

Dear razzandy: Thanks for your message. 'Would a video of the problem help?' Please help us to show and identify the problem. Could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the sample file size is less than 50 MB. -------------...
by admin
Wed Jan 30, 2019 6:32 am
Forum: Smart products - support
Topic: Some Output files showing as 704x480
Replies: 1
Views: 5444

Re: Some Output files showing as 704x480

Dear heartog: Thanks for your message. 'show a wrong resolution (704x480 instead of 1920x1080) in the windows detail pane' Please help us to show and identify the problem. Could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the samp...
by admin
Wed Jan 23, 2019 1:07 am
Forum: Smart products - support
Topic: It can not output MP4 after windows10 x64 build 17134.
Replies: 9
Views: 9702

Re: It can not output MP4 after windows10 x64 build 17134.

Dear razzandy:
Thanks for your message.

'Have you replicated/experienced the issue yet?'
We did not re-produce the problem yet, and are still trying more combinations.

Please feel free to send us your further advice and suggestion.
Thank you very much.

Best Regards,
FameRing Support Team