Search found 739 matches
- Sat May 04, 2024 8:43 am
- Forum: Smart products - support
- Topic: Issues with TS File Cutting after Smart Cutter Upgrade to Version 1.11.0/1.11.1 on Windows 10
- Replies: 3
- Views: 130
Re: Issues with TS File Cutting after Smart Cutter Upgrade to Version 1.11.0/1.11.1 on Windows 10
Dear Questioner: Thanks for your message. 'the temporary file “1st.gop.ts” gets larger and larger than the original TS file until there is no more space left on the drive.' We think we have solved this issue, may you please try it on your end, thank you. Here is the version 1.11.2 for download: Wind...
- Fri May 03, 2024 12:59 am
- Forum: Smart products - support
- Topic: Issues with TS File Cutting after Smart Cutter Upgrade to Version 1.11.0/1.11.1 on Windows 10
- Replies: 3
- Views: 130
Re: Issues with TS File Cutting after Smart Cutter Upgrade to Version 1.11.0/1.11.1 on Windows 10
Dear Questioner: Thanks for your message. 'the temporary file “1st.gop.ts” gets larger and larger than the original TS file until there is no more space left on the drive.' Looks like related to the new video stream cut module. We will let our developers look into this and try to fix it. Please feel...
- Tue Dec 19, 2023 8:07 am
- Forum: Other Discussions
- Topic: Is The Software Abandoned?
- Replies: 2
- Views: 4015
Re: Is The Software Abandoned?
Dear dellsam34:
Thanks for your message.
'the newest post was 4 years old?'
The forum was just recovered a couple weeks ago.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team
Thanks for your message.
'the newest post was 4 years old?'
The forum was just recovered a couple weeks ago.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team
- Thu Jun 20, 2019 11:18 pm
- Forum: Smart products - support
- Topic: Smart Cutter 1.9.4 - cutting out segments
- Replies: 8
- Views: 11217
Re: Smart Cutter 1.9.4 - cutting out segments
Dear dadoremix: Thanks for your message. Please follow below steps to split the big input video file into two (or multiple) smaller video files: 1.open the input video file 2.define start and end points for the first half, then click 'add batch' on the upper right on the UI 3.click 'delete' on the b...
- Thu May 16, 2019 2:21 am
- Forum: Smart products - support
- Topic: the minimal duration of a cutted video is 3 seconds, right?
- Replies: 5
- Views: 7824
Re: the minimal duration of a cutted video is 3 seconds, rig
Dear rufang: Thanks for your message. 'the original file is 03:42, 274 MB. the cut file is 02:47, but 318 MB.' Could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the sample file size is less than 50 MB. ----------------------------...
- Wed Apr 24, 2019 7:07 am
- Forum: Smart products - support
- Topic: SMARTCUTTER 1.9.4 huge bug
- Replies: 3
- Views: 6764
Re: SMARTCUTTER 1.9.4 huge bug
Dear seed.helper: Thanks for your message. 'after ~ 8h50m lenght' Do you mean the source TS file is longer than '8h50m'? 'i can upload original TS file to you that will give problems i will give you links here after uploading to mega.co.nz' This will be very helpful for us to identify the problem. L...
- Wed Apr 24, 2019 7:01 am
- Forum: Smart products - support
- Topic: the minimal duration of a cutted video is 3 seconds, right?
- Replies: 5
- Views: 7824
Re: the minimal duration of a cutted video is 3 seconds, rig
Dear rufang:
Thanks for your message.
'what is segment?'
A video segment is the video between the start and the end point you defined.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team
Thanks for your message.
'what is segment?'
A video segment is the video between the start and the end point you defined.
Please feel free to send us your further advice and suggestion.
Thank you very much.
Best Regards,
FameRing Support Team
- Fri Apr 12, 2019 5:22 am
- Forum: Smart products - support
- Topic: the minimal duration of a cutted video is 3 seconds, right?
- Replies: 5
- Views: 7824
Re: the minimal duration of a cutted video is 3 seconds, rig
Dear rufang: Thanks for your message. 'although the button works when it is 2 seconds, the cutted video is 3 seconds.' The cut result duration will be as same as the defined segment duration, frame accurately. If you defined a segment, the cut result will contain as many video frames as you defined....
- Sat Mar 30, 2019 11:29 am
- Forum: Smart products - support
- Topic: Smart Cutter 1.9.4 - cutting out segments
- Replies: 8
- Views: 11217
Re: Smart Cutter 1.9.4 - cutting out segments
Dear larryasilva: Thanks for your detailed advice. 'Time for a major 2.0 upgrade' Recently we paid very much time on H.265 support so we were late on some other issues. And we sure will work on the UI improvement. Please feel free to send us your further advice and suggestion. Thank you very much. B...
- Wed Jan 30, 2019 6:34 am
- Forum: Smart products - support
- Topic: smart cutter crash with recoding
- Replies: 14
- Views: 16124
Re: smart cutter crash with recoding
Dear razzandy: Thanks for your message. 'Would a video of the problem help?' Please help us to show and identify the problem. Could you please upload a original video sample showing the problem to our ftp server for a test? It would be better if the sample file size is less than 50 MB. -------------...