Search found 8 matches

by albert
Tue Jun 05, 2018 8:51 pm
Forum: General support issues
Topic: SC crashing on every file of youtv.de
Replies: 5
Views: 28164

Re: SC crashing on every file of youtv.de

Unfortunately there was never any further reaction or resolution given ! I have to admit I got reaction when I reported crashing errors here. But nothing more than we are looking into the problem. No solution for over a year now! I don't believe that Smart Cutter gets any attention anymore. Wasted ...
by albert
Thu Feb 22, 2018 9:08 pm
Forum: General support issues
Topic: Crashing when cutting .TS Stream in HD
Replies: 14
Views: 14769

Re: Crashing when cutting .TS Stream in HD

Hi, Any news on my problem? It starts to get a bit frustrating since it's nearly a year now that this issue is not resolved. The Mac version more or less works with SD streams – but with HD material it crashes all the time. Even under WinXP Smart Cutter is crashing from time to time ... an of course...
by albert
Sun Aug 13, 2017 7:51 am
Forum: General support issues
Topic: Crashing when cutting .TS Stream in HD
Replies: 14
Views: 14769

Re: Crashing when cutting .TS Stream in HD

Hi,

since I bought a license in May, I wanted to try the new version (1.9.4) on MacOS to see if the problem is gone. But the latest mac version is still 1.9.3, right?

Any advances in correcting the bug? Using a virtual machine Windows is not really that comfortable ...

regards
Albert
by albert
Mon May 15, 2017 8:34 pm
Forum: General support issues
Topic: Crashing when cutting .TS Stream in HD
Replies: 14
Views: 14769

Re: Crashing when cutting .TS Stream in HD

Hi, I'm afraid but I can't wait any longer. Can you offer me some kind of solution? Is the license for Mac and Windows version? If not: Maybe I can buy the windows version now and you offer me a free crossgrade later when the Mac version is working as expected? Or can you offer some other solution? ...
by albert
Sun May 07, 2017 5:06 am
Forum: General support issues
Topic: Crashing when cutting .TS Stream in HD
Replies: 14
Views: 14769

Re: Crashing when cutting .TS Stream in HD

Hi, are there any news? I the meantime I tried SmartCutter on a machine running OSX 10.8.5 – it crashes too. Tried it with the exact same video I sent to you by ftp. Its just the same behavior: I open the video, set start and end point and press the record button to output the new file. Right after ...
by albert
Wed Apr 05, 2017 8:34 am
Forum: General support issues
Topic: Crashing when cutting .TS Stream in HD
Replies: 14
Views: 14769

Re: Crashing when cutting .TS Stream in HD

Hi, I know debugging can be a really hard job. Just let me ask, if you could reproduce the error with my uploaded stream? Please feel free to contact me if you need more information or material for debugging. I'm also open to beta-testing an update if it helps. Thanks for your hard work. Looking for...
by albert
Tue Mar 28, 2017 8:08 pm
Forum: General support issues
Topic: Crashing when cutting .TS Stream in HD
Replies: 14
Views: 14769

Re: Crashing when cutting .TS Stream in HD

I installed WinXP in a virtual machine on my Mac to try Smart Cutter with my TS-HD-streams in the windows version. It works not as fast (since its in a virtual machine) but it works. So I guess its not SmartCutter having a problem with the streams. Seems it's an OS-specific issue. Maybe some memory ...
by albert
Mon Mar 27, 2017 9:42 pm
Forum: General support issues
Topic: Crashing when cutting .TS Stream in HD
Replies: 14
Views: 14769

Crashing when cutting .TS Stream in HD

Hi, I was searching for a tool like SmartCutter, so I'm giving it a try right now. I want to cut the ads from ts-streams. Seems it works perfectly with my SD material but I tried 3 different HD-Streams multiple times and the app crashes every time. 2 streams crash immediately after hitting "sta...