Search found 7 matches

by dayoff
Tue Nov 18, 2014 11:11 pm
Forum: Smart products - support
Topic: Crash in version 1.9.1
Replies: 38
Views: 14519

Re: Crash in version 1.9.1

Michel, have you found anything with a similar ability to quickly set up a batch list to export into multiple files? I was under the impression that there was no re-encoding... in what situations would it switch and re-encode when you're taking an mp4 file, for example, and start splitting it up? I ...
by dayoff
Fri Nov 14, 2014 3:54 pm
Forum: Smart products - support
Topic: Crash in version 1.9.1
Replies: 38
Views: 14519

Re: Crash in version 1.9.1

Didn't work..Still crashing
by dayoff
Fri Nov 14, 2014 3:20 am
Forum: Smart products - support
Topic: Crash in version 1.9.1
Replies: 38
Views: 14519

Re: Crash in version 1.9.1

Still trying to make it work tonight... Tried the portable version in a fresh install of Windows 7 64 bit, and still had the smart.exe crash.
by dayoff
Thu Nov 13, 2014 3:56 am
Forum: Smart products - support
Topic: Crash in version 1.9.1
Replies: 38
Views: 14519

Re: Crash in version 1.9.1

In my case, I uninstalled the product, downloaded the portable version tonight... and can't even trim the pre.mpg file that's included in the product. I open the pre.mpg file that's in the same directory as smart.exe, select an in point and end point, and hit the record button, and the app crashes a...
by dayoff
Thu Nov 13, 2014 3:39 am
Forum: Smart products - support
Topic: Crash in version 1.9.1
Replies: 38
Views: 14519

Re: Crash in version 1.9.1

This is what the event log is showing.... I tried a new mpeg2 file and it trigger the same issue... smart.exe 0.0.0.0 543c908f ntdll.dll 6.3.9600.17278 53eeb4a3 c0000374 000debd8 2e8c 01cffef2945c9230 C:\Users\pusername\AppData\Roaming\FameRing\Smart Cutter\smart.exe C:\WINDOWS\SYSTEM32\ntdll.dll e0...
by dayoff
Tue Nov 11, 2014 11:58 pm
Forum: Smart products - support
Topic: Crash in version 1.9.1
Replies: 38
Views: 14519

Re: Crash in version 1.9.1

I have the same problem as well..if you need a machine to look at, I can setup a screen sharing session so you can run through any tests you'd like... I'm on the final days of my trial and I'd really like to get this working, as one other clip I had worked properly, this other one does not...as mpeg...
by dayoff
Sat Nov 08, 2014 7:23 pm
Forum: Smart products - support
Topic: Crash in version 1.9.1
Replies: 38
Views: 14519

Re: Crash in version 1.9.1

Having the same issue with the latest version that I'm on a trial with as well... Windows 8.1 x64...

Ran fine with some mp4 files I had..but I sent it an MPEG2 and it crashes each time and leaves a 0k file behind. Smart.exe terminates unexpectedly.