Search found 9 matches

by cofulese
Mon Jun 09, 2014 11:11 pm
Forum: Smart products - support
Topic: "smart.exe has stopped working" on Windows 8.1
Replies: 14
Views: 5851

Re: "smart.exe has stopped working" on Windows 8.1

Hi there

Problem solved, version 1.8.7 is working perfectly on Windows 8.1 x64 in KVM virtual machine.

Thank you! :-)
by cofulese
Mon May 19, 2014 9:06 am
Forum: Smart products - support
Topic: "smart.exe has stopped working" on Windows 8.1
Replies: 14
Views: 5851

Re: "smart.exe has stopped working" on Windows 8.1

Hi Support People

Any update on this? I'm willing and able to run any diags / debug, etc... you need to help to resolve this.

Cheers

Ed
by cofulese
Fri Apr 25, 2014 1:07 pm
Forum: Smart products - support
Topic: "smart.exe has stopped working" on Windows 8.1
Replies: 14
Views: 5851

Re: "smart.exe has stopped working" on Windows 8.1

Hi there Yes. Win 8 and Win 8.1 in VM (either kvm or virtualbox) fail with the error listed in my earlier post. Win 8 and Win 8.1 work if on physical PC I've just been able to try Win7 on a VM (kvm) and that behaves differently again. It runs, let's me browse for a file, but when I select ok, nothin...
by cofulese
Thu Apr 24, 2014 3:42 pm
Forum: Smart products - support
Topic: "smart.exe has stopped working" on Windows 8.1
Replies: 14
Views: 5851

Re: "smart.exe has stopped working" on Windows 8.1

Hi there

I've only been able to try on Win8 and Win 8.1 in a VM

Cheers
by cofulese
Wed Apr 23, 2014 3:25 pm
Forum: Smart products - support
Topic: "smart.exe has stopped working" on Windows 8.1
Replies: 14
Views: 5851

Re: "smart.exe has stopped working" on Windows 8.1

Hi

It works on a real PC, but not in a VM - I've tried virtualbox and kvm/qemu.

Any ideas?

Thanks :-)
by cofulese
Mon Apr 14, 2014 7:34 am
Forum: Smart products - support
Topic: "smart.exe has stopped working" on Windows 8.1
Replies: 14
Views: 5851

Re: "smart.exe has stopped working" on Windows 8.1

Hi

It was fine on vista and win 7
by cofulese
Sat Apr 12, 2014 8:12 pm
Forum: Smart products - support
Topic: "smart.exe has stopped working" on Windows 8.1
Replies: 14
Views: 5851

Re: "smart.exe has stopped working" on Windows 8.1

Hi there just tried that and got the same error. The event log shows this: Faulting application name: smart.exe, version: 0.0.0.0, time stamp: 0x532fd0f1 Faulting module name: smart.exe, version: 0.0.0.0, time stamp: 0x532fd0f1 Exception code: 0xc0000005 Fault offset: 0x00105f24 Faulting process ID:...
by cofulese
Fri Apr 11, 2014 10:25 am
Forum: Smart products - support
Topic: "smart.exe has stopped working" on Windows 8.1
Replies: 14
Views: 5851

"smart.exe has stopped working" on Windows 8.1

I can start the application, but whenever I open a file (of any supported type) I get the message "smart.exe has stopped working". I can see a frame of the video in the preview window before it closes. I've tried the installed version and the portable version (1.8.6). Both do the same.