Search found 8 matches

by AlexM
Sun Jun 08, 2014 3:27 pm
Forum: Smart products - support
Topic: Different output result in new computer
Replies: 11
Views: 5336

Re: Different output result in new computer

I am disappointed my problem still cannot be fixed in latest version 1.8.7 which release today. :cry:
by AlexM
Tue Mar 11, 2014 2:00 pm
Forum: Smart products - support
Topic: Different output result in new computer
Replies: 11
Views: 5336

Re: Different output result in new computer

May I know any finding at your side?
by AlexM
Fri Feb 28, 2014 1:38 pm
Forum: Smart products - support
Topic: Different output result in new computer
Replies: 11
Views: 5336

Re: Different output result in new computer

Dear Admin,

I tried in 3rd 4700 PC with win8, also got the same issue as before.
Could you re-produce the symptom? Thanks.

BR,
Alex
by AlexM
Mon Feb 24, 2014 11:46 pm
Forum: Smart products - support
Topic: Different output result in new computer
Replies: 11
Views: 5336

Re: Different output result in new computer

Dear Admin,

I just found a easy way to verify the output.
Please check the attached files in your ftp server under folder "AlexM".
Thanks a lot.
by AlexM
Sun Feb 23, 2014 12:02 am
Forum: Smart products - support
Topic: Different output result in new computer
Replies: 11
Views: 5336

Re: Different output result in new computer

I performed some test again. Seem the problem found on SmartCutter run under Intel 4770k & 4770s CPU PCs only. (I guess problem occur on Haswell's CPU)
But no problem if I setup a VM platform in Intel 4770's PC. Compared the file size, 4770k & 4770s are larger than others. any clue?
Thanks.
by AlexM
Sat Feb 15, 2014 11:52 am
Forum: Smart products - support
Topic: Different output result in new computer
Replies: 11
Views: 5336

Re: Different output result in new computer

Dear AlexM: Thanks for your message. 'Test in KMPlayer' KMPlayer may use different direct show filters for playback, do you have the same KMPlayer setting on the old and the new computer? 'the output different in filesize' Could you please tell us the actual output file size on both computers? Look...
by AlexM
Wed Feb 12, 2014 2:05 pm
Forum: Smart products - support
Topic: Different output result in new computer
Replies: 11
Views: 5336

Re: Different output result in new computer

Dear AlexM: Thanks for your message. 'a new computer and found that the output for SmartCutter is different which compare with my old computer.' Please help us to show and identify the problem. 1.What are the OS of your old and new computers? OLD: WinXP, NEW: Win7 64bit 2.What are the video players...
by AlexM
Tue Feb 11, 2014 1:01 am
Forum: Smart products - support
Topic: Different output result in new computer
Replies: 11
Views: 5336

Different output result in new computer

Dear support, I just replaced a new computer and found that the output for SmartCutter is different which compare with my old computer. The output file in new computer may not playback property. I performed a test and find that the filesize is totally different in different computer. Is it the reaso...